Our experience with Nationwide Relocation Services out of Florida was just plain horrible and having moved 5 times with corporate relocations with the "Big Boys" we made the terrible decision to go with Nationwide Relocation...as it turns out, a mistake. To protect you right now-- use your CREDIT CARD for down-payment, because with any luck (and we had it) your credit card company will help you get some of your hard earned money back!
If you go with these brokers, best be ready for these things to take place:
-dirty, unkept, rude and overtired moving team who have been on the road for 48 hours and are near collapse, unshaven, tired and overworked.
-moving team will come late, in our case 24 hours later than contracted.
-the van they bring will be too small, dirty and messy inside, not all your goods will fit.
-your furniture and goods will be left outside in the rain while they pack and arrange, don't expect they will care for your stuff.
-they will smoke in your garage, they will smoke in your house.
-your carpets will not be protected, so be ready to pay $300 for a professional carpet deep clean, because they do NOT take their work shoes off, nor do they cover carpets or wood floors with either clear wrap or cardboard ( like all the big movers will).
-your stuff will be packed by amateurs who don't care what gets to the destination in one piece - and not much will.
-your things will hang off the side of the truck (in our case, my Mahagoni wooden head board, our bikes and my lawn mower), waiving you good bye as the truck leaves.
-you will have to pack the REST of the house yourself, because their truck is too small. Well, you might have told them it's too small when they arrived. And yes, you told them 3 more times while they packed your house for 12 hours. And yes, at 11pm at night they leave, truck filled to the top, 4 rooms left in the house unpacked, and you now need to scramble to do-it-yourself. Nice, huh?
-your phone calls in desperation to Nationwide will remain unanswered from the day you pay your deposit. Do not expect them to ever call you back, it will not happen.
-Your stuff will be danged up, missing, broken, scratched, dent, bent and out of shape.
-Your kids will be upset, because their toys are broken or missing, your wife will be mad because her china, silver and glass is damaged or missing. So are her pots, pans and cook books. But - you can always buy them again, right?
You are in the hands of a low cost broker, who will broker the deal to the lowest bidder, so they can pocket the difference between the price they agreed with YOU, and the price they sell this contract to others. What you don't know is that the low cost bottom floor moving dirt business is owned by the Eastern European Mafia. Good luck mate getting any resolution here, they would sooner handle you in other ways rather than fix issues, or repair anything, or respond to your emails, voicemails, calls and complaints.
Have you looked at the BBB ratings? There are 250 complaints about this company! Here is what the BBB says about these crooks:
Our files contain a pattern of complaints from consumers that allege Nationwide Relocation failed to arrive on time, if at all, for scheduled moves. Other consumers report having difficulty reaching the company after they are promised refunds. BBB has also identified a pattern from consumes who state the business fails to honor the estimated price for the move and requires a substantially higher price upon delivery. The company responds to complaints with an explanation of their terms and conditions of the contract and in some cases issuing a full or partial refund.
BBB strongly encourages consumers to read and understand the terms and conditions provided by the company prior to signing a contract. All terms of the agreement should be in writing with no verbal representations.
On July 31, 2012 BBB met with Aldo Disorbo, president and CEO of Nationwide Relocation Services Ind. BBB discussed concerns over an increase and pattern of complaints involving delays in pick up and delivery dates for household goods as well as damages incurred while in the possession of the company.
Mr. Disorbo acknowledged the increase and pattern and stated the problems arose from a new "rail" program the company implemented to provide consumers with a higher level of service. The new program doubled the amount of jobs to be serviced and was less efficient than hoped, therefore negatively impacting his company and resulted in an increasing number of customers to be serviced and late delivery. Mr. Disorbo states the program was discontinued in early July of 2012 and hopes the volume and pattern of complaints will be reduced significantly. Mr. Disorbo also stated he is in the process of revamping his customer service department which should provide a higher level of service to customers trying to find out the status of their move.
BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.
Monetary Loss: $3000.