Nationwide Relocation Services

Do not ever use this company! I moved from Philadelphia to Atlanta on August 18, 2014. The salesman told me he could give me a quote based on weight , not on cubic feet. But on the moving day, the movers insisted a quote on cubic feet, they refused to admit the original quote, and the price was more than $800 on weight , and they were late for 3 hours. I asked them to store my stuff for one more month, and they tried to charge me $ 400, the original price is $200, asked foe a receipt, they never sent me. I noticed them the delivery day more than 10 days ago. But before the delivery day , I called them to confirm, they told me they could not deliver, and they can not give a delivery day, they have 30 days to deliver, just ask me to wait. I lost several boxes worth thousands of dollars, I did not even call them because I know they will not admit and it is really hard to reach customer service, the lady called Phebis left a fake phone number, and most of times customer service does not pick up the phone. Some furniture is damaged. most plastic boxes as containers are damaged.This is the worst experience I have had , I have moved from state to state for five times, I have never encountered such a company. Please note that they hire other companies to move and deliver, customer service seems in Florida,, but the company seems to be in Maryland.

Our experience with Nationwide Relocation Services out of Florida was just plain horrible and having moved 5 times with corporate relocations with the "Big Boys" we made the terrible decision to go with Nationwide Relocation...as it turns out, a mistake. To protect you right now-- use your CREDIT CARD for down-payment, because with any luck (and we had it) your credit card company will help you get some of your hard earned money back! If you go with these brokers, best be ready for these things to take place: -dirty, unkept, rude and overtired moving team who have been on the road for 48 hours and are near collapse, unshaven, tired and overworked. -moving team will come late, in our case 24 hours later than contracted. -the van they bring will be too small, dirty and messy inside, not all your goods will fit. -your furniture and goods will be left outside in the rain while they pack and arrange, don't expect they will care for your stuff. -they will smoke in your garage, they will smoke in your house. -your carpets will not be protected, so be ready to pay $300 for a professional carpet deep clean, because they do NOT take their work shoes off, nor do they cover carpets or wood floors with either clear wrap or cardboard ( like all the big movers will). -your stuff will be packed by amateurs who don't care what gets to the destination in one piece - and not much will. -your things will hang off the side of the truck (in our case, my Mahagoni wooden head board, our bikes and my lawn mower), waiving you good bye as the truck leaves. -you will have to pack the REST of the house yourself, because their truck is too small. Well, you might have told them it's too small when they arrived. And yes, you told them 3 more times while they packed your house for 12 hours. And yes, at 11pm at night they leave, truck filled to the top, 4 rooms left in the house unpacked, and you now need to scramble to do-it-yourself. Nice, huh? -your phone calls in desperation to Nationwide will remain unanswered from the day you pay your deposit. Do not expect them to ever call you back, it will not happen. -Your stuff will be danged up, missing, broken, scratched, dent, bent and out of shape. -Your kids will be upset, because their toys are broken or missing, your wife will be mad because her china, silver and glass is damaged or missing. So are her pots, pans and cook books. But - you can always buy them again, right? You are in the hands of a low cost broker, who will broker the deal to the lowest bidder, so they can pocket the difference between the price they agreed with YOU, and the price they sell this contract to others. What you don't know is that the low cost bottom floor moving dirt business is owned by the Eastern European Mafia. Good luck mate getting any resolution here, they would sooner handle you in other ways rather than fix issues, or repair anything, or respond to your emails, voicemails, calls and complaints. Have you looked at the BBB ratings? There are 250 complaints about this company! Here is what the BBB says about these crooks: Our files contain a pattern of complaints from consumers that allege Nationwide Relocation failed to arrive on time, if at all, for scheduled moves. Other consumers report having difficulty reaching the company after they are promised refunds. BBB has also identified a pattern from consumes who state the business fails to honor the estimated price for the move and requires a substantially higher price upon delivery. The company responds to complaints with an explanation of their terms and conditions of the contract and in some cases issuing a full or partial refund. BBB strongly encourages consumers to read and understand the terms and conditions provided by the company prior to signing a contract. All terms of the agreement should be in writing with no verbal representations. On July 31, 2012 BBB met with Aldo Disorbo, president and CEO of Nationwide Relocation Services Ind. BBB discussed concerns over an increase and pattern of complaints involving delays in pick up and delivery dates for household goods as well as damages incurred while in the possession of the company. Mr. Disorbo acknowledged the increase and pattern and stated the problems arose from a new "rail" program the company implemented to provide consumers with a higher level of service. The new program doubled the amount of jobs to be serviced and was less efficient than hoped, therefore negatively impacting his company and resulted in an increasing number of customers to be serviced and late delivery. Mr. Disorbo states the program was discontinued in early July of 2012 and hopes the volume and pattern of complaints will be reduced significantly. Mr. Disorbo also stated he is in the process of revamping his customer service department which should provide a higher level of service to customers trying to find out the status of their move. BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.

These people subcontracted my move to Relo Van lines which I never heard before.First of all these people are not at all professional.Least professional people I ever seen in my life.They picked up my stuff late on Thursday July 26th,2012 and my estimated delivery date was between July 28th,2012 and August 8th 2012.I got a call from Relo Van lines driver on 8/6/2012 around mid night telling me that he will be delivering it on 8/7/12 and when he arrived on 8/7/12 it was NOT MY PACKAGE.It was someone else stuff.I wasted all my time and skipped meetings to see he has got some others stuff.He was not able to track where my package was and he started giving *** excuses and told me that my package will be delivered on 8/8/12.I called and informed this to Nationwide and they confirmed to me telling that my stuff will be delivered on 8/8/12.I received a call from Nationwide customer service representative Michelle on 8/8/12 evening asking me how did my delivery go.I told her ,no one delivery anything.I am still waiting at the mercy of Nationwide Customer service to track my stuff/package.No one is able to give me an update.I called the driver ( Relo van lines) many times and they are not picking up my call.Nationwide on the other hand is just telling me they understand my frustration but cant do anything.So what am I supposed to do?? Nationwide is the one who subcontracted it,I have nothing to do with subcontractor.So its nationwide responsibility to give me an update or track the Relo van lines (who never ever picks up the call) down.I heard that there is a new law from government that we can file complaint at https://www.protectyourmove.gov/ ,if they don't deliver the stuff between the range of EDT.I think that's the only option left now.Please don't do your move with any of these guys.You will be another victim like me.

I spoke with Tommy Lee of Nationwide. He assured me they did not subcontract and used only Nationwide employees. During my move, I found I was subcontracted to Source One. They left several items behind that my fiance and I asked them to take. Then Source One tried to charge us for a storage and redelivery fee because they wanted us in MS from WV in 24 hrs and not on the settled contract date of 06-15-12. This extra charge was taken care of by natiowide, however at 7:42 pm the day after the movers left (and my fiance and I had driven 565 miles), I recieved a txt message from Source one requiring cash, MO, or cashiers check upon delivery. This was NOT told to us or explicit in the contract. We had made an original deposit which was debit/credit card from a small local wv bank. The following day we were to meet the movers in MS. Because our home bank was a small local bank and we were 1000 miles from home, we did not have a bank available. We tried calling Nationwide and Source one. I was placed on mute when explaining the issue and hung up on when transfered (magically everytime). My fiance experienced the same. Being a doctor and a CPA- we remained professional. I asked to speak to a supervisior and was told they would all me back. I was not phoned back and after several times of calling and restating the situation, a supervisor called me, introduced himself and then the magic hang up occured. I continued to call both companies and could speak with no one. The Source one movers told me to go to multiple bank atms or walmart cash loan. After driving 6 hrs- we went to 4 banks and 3 walmarts. No one could provide us with cash immediately- it would take 3 days for the small local bank in WV to clear in MS. And walmart's limit was 800$. After getting no response from any supervisor and told cash or nothing, the movers left with all my furniture. They said they would not be back for a week and that we would be charged a storage and redelivery fee. The cost went from 2556$ COD to 4050$!!! I have been sleeping on a hard wood floor without any furniture or clothes. (How am I to see my patients in a jogging suit and with the extra 2000$ fee I do not have the money to purchase office attire.) I believe both companies are unprofessional and extortionists. I was lied to by Nationwide and Source one did NOT tell us that it was COD. Why the change of payment? We paid originally in debit/credit card. Also the psychology of the Source One drivers texting me at 7:42pm after we had drove over 500 miles shows that they knew they did not inform us of this detail and we worried about acquiring proper payment. If I would have known I would have gotten the funds cashier check from my WV local bank. I went above and beyond what was expected of a consumer. I feel I was treated without respect and deceived. I was told all employees are of nationwide, so why am I making payments to two different companies. The Source One movers also treated me as though I was a broke crook trying to get out of payment, asking me several times if I even had the money! I have the money, but they refused to take my form of payment, the same form that was made for the original deposit. I would like this 2000$ storage and redelivery fee removed, as well as an apology from both businesses for treating me with such disrespect and disregard. Finally as an update, Source one was to have an ETA of 12-5 on 6/22/2012, but I was just informed that they will not be here until 9pm or later. After calling, Nationwide, they still have not had a supervisor contact me (even though they claim a Darnel I spoke to was a supervisor, and he never called me back!) I've had not furniture or clothing since my supposed delivery date of 6-15 and it's 6-22. How am I expected to live like this???

nationwide relocation is a complete scam. Their customer service is disgusting, claiming (when they're already late and dont call to notify you that your delivery will NOT be happening) that they are unable to locate your belongings. The actual carrier (your stuff passes through NRS, colonnial van lines, allstate relocation) scheduled and cancelled delivery multiple times without reasons. I payed $2200 and when they finally DID bring my stuff, my 65" TV was trashed, 12/30 boxes looked like they had been thrown from a moving truck more than a couple times, and multiple other things were severely damaged. They are only liable for 0.60 cents/lb (unless you throw down an additional $500 dollars for full price reimbursement). Unfortunately, my $1100 TV only weighs 50lbs. Its horrible the blatant disregard they take with their client's belongings, seeing that it is their trade.

Unbelievable! My nightmare began on 4/18/12 when I rec'd a call from NRS requesting to move my pick up date from the orginally agreed upon pick up date of 4/18/12 or 4/1912 to 4/22/12. I explained at that time I had just gotten out of the hospital and I was being driven home by a drive and I needed to stick to the original agreement. Well needless to say they did not bother to show up to load my household until 4/23/12. That has been the last time anyone I know has seen my stuff. They call every 2-3 days to report the truck is still on the east coast (I have relocated to Albuquerque from Orlando FL) or the truck broke down and they are waiting for parts to be shipped to them. That was last weekend. I spoke w/ a Nationwide Relocation Service Representative named Wolfgang who reported the the part had been rec'd and the truck was expected to be on the road heading to me by Monday 4/7/12. Well I spoke with Simone on Monday who told me they would let me know on Wed or Thurs as they would have a better idea of an exact day then. Now mind you these $#%#^ have had all my possession for 21 days now. To make matter even worse....I packed my computer and computer accessories, to be moved by this truck. The computer is my job and livelihood. I am an RN who works as a Nurse Case Manager, helping men who work in oilfields, manage their injuries. So I have been out of work for 21 days. I don't know what to do at this point if anyone has any ideas please pass them on!!!! Please tell everyone you know not to use this company! It is not worth the hassle and abuse doled out by Nationwide Relocation Services.

I will NEVER recommend this company. So many promises to get the business but NO follow thru. Numerous phone calls and NO ONE could give me any information where the truck was after 2 weeks. it was revealed that the moving truck had been abandoned on the side of the road with many of my items missing. I have made so many calls and completed forms and I still have not heard from anyone in the entire company about my missing Plasma TV & other items. No manifast list, no accountability, and the run around when you call. Total joke of a company & I'm out thousands of dollars in household items.

Long story short. Hired USVL and Nationwide to pick us up for the 30th april, 1 week before changed date and submitted papers signed and faxed. Dates were still wrong. Came to the day of pickup....they didn't process papers on their end right still remained the same. I have everything packed up and ready and financial obligations and still nothing. Paid check by phone. Promised refund 4-6 weeks....This is a scam company and everyone needs to stay away from them. Now we have to hire another company pay out of our pockets. The owner Aldo Disorbo , never to be heard from. Promises to call back never so promises to help us never do. Took agent off the account and promises promises promises

How do I begin.  My story is like a dream with a bad nightmare and I just want to wake up.  But unfortunately this is real and I hope and pray that no one has to endure the pain, frustration, headache and disgust that we went through.  My husband and I bought a house in Kissimmee Florida and our closing date was delayed numerous times, so by this we had to change our move dates a lot.  We were scheduled to be picked up on friday December 2, 2011 and they didn't show up until monday December 5.  The driver called me on Thursday December 1 and we both decided Saturday December 3rd between 9am-11am would have worked out better for the pick up because he was also in the process of moving and my stuff wasn't fully ready.  It was after 12pm on Saturday and we were still awaiting the movers, so I decided to call and his words to me were "i tried calling you".  Really I have a caller ID and an answering machine, he never called us.  We rescheduled the move to Sunday 4th at 8am and again never showed.  My husband called the driver Eli and he told my husband that he just woke up and he wouldn't be picking us up until Monday December 5th.  He didn't apologize and he had no remorse for his actions.  My husband and I tried calling the company many times to make a report and couldn't get a hold of anyone, this was unacceptable and unprofessional.  Anyways, we were picked up on Monday December 4th finally, we wanted to cancel the day of the pick up but we were told that we were locked and our down payment was non refundable.   The movers took apart, broke stuff and stole stuff.  They basically went shopping in my home for the christmas holidays.  We arrived in Orlando on Wednesday december 7th in the evening and so did our movers. I was in my kitchen washing dishes and I received a call from American express customer service department.  My husband and I looked at each other and said, "oh ***!!".  We immediately knew that our cards had gotten stolen because one of the guys took my husband's home office desk apart and our extra credits cards that we use for emergency purposes was in it.  One of the movers went on a shopping spree on December 7th, December 8th and December 10th in plantation and Orlando Florida at high end stores like; Ralph Lauren polo, Nike and champs and racked up our Amex to over $1000.00  He even tried logging onto our online account at 3am one morning.  This thief also bought $336.00 of clothing from an online store with our card.  The story doesn't end there, he also sole our Charles schwab visa card that we used to make the down payment to nationwide relocation and to pay his back dsl bill.   As I sit to write this horrific story, I'm still in disbelief.  I cannot believe that someone would do something like this to you at Christmas time. I'm still scared from this experience.  We've called the police in Florida, new York, Georgia and nationwide relocation and to my surprise no one has helped us.  This has been the worse Christmas and I also have sleepless nights because this nonsense has been bugging me.  These people have invaded our privacy and stole what we've worked hard for.  If I don't get any justice soon, I'll be going to the media.  I do hope my experience is a lesson to everyone that wants to use this horrible company.

Freddy Kruger from Nightmare On Elm Street can not even hold a candle to the mental stress, physical trauma, and the exposure to being held hostage at great personal and financial expense by Nationwide Relocation Services (888-219-****). Nationwide's horrendous service staff, were a group of inconsiderate, inept, untrained individuals, who clearly did not care about your circumstances. They actually went out of their way to cause profound consternation and fear about when, or even if, you will get your possessions moved. I have never seen what a bald face liar looks like, but I am sure an entire portfolio could be created by the staff at Nationwide Relocaton Services. Steven King himself would likely find the stories of the people they have ravaged too terrifying to put into a novel. With almost a months notice, and a hefty financial deposit, did Nationwide Relocation Services leave us barren and destitute "one hour" before what they called our window closed. Each and every multiple daily call placed to them resulted in either another lie, or the admonishment that we were hostage to them until the last minute, refusing to offer any remedy or service. As a result we were left stranded, on a time schedule, without the benefit of being able to call another moving company. The hardship we have suffered is unimaginable. Although my significant other is not quite over the hill yet, he is pushing sixty, and he exhorted me to have a moving company move us because he has a herniated disc in his back. I am a slight lady, petit with painful wrist syndrome, thus could not possibly help him move extremely heavy furniture up the ramp of a sixteen foot van we were forced to rent. The 1300 mile trip to our destination was very painful due to the poor road conditions, and along the way we were exposed to several dangerous situations that we would have not experienced had we been in the comfort of our own vehicle, or on a plane flight to our final destination. At our final destination, He was compelled to carry heavy furniture, and a multitude of boxes up a very long, very steep flight of stairs, or otherwise incur additional charges for the van rental. I/we were in pain, completely exhausted, and now almost a month later still recovering from the nightmare Nationwide Relocation Services has put us through. I will be seeking damages from this company, and recommend each and every one of you who has suffered as we have, do likewise. In closing, we realize that "some" people can become disgruntled over very minor circumstances, however this company and its owner Aldo Disorbo has pages and pages and pages of complaints from people in all walks of life, including stated employee abuse, tantamount to coercion and threats because they dare stand up for the consumer after quitting his company. We too do not understand how so many complaints have fallen upon so many deaf ears. This company simply must be brought to justice.

This is a terrible company who promises professional reliable service but who delivers appalling "agents" to pick up and deliver your goods. They demand a deposit up front that they will not refund even if they are not able to take your furniture in a safe truck that has the necessary equipment to safely make the move. I tried with them twice and both times they sent trucks you would not move garbage in much less your goods. I took pictures of the truck to show them but they just told me that this is the agent they had available.

I have just completed a move that was set-up by Nationwide Relocation Services and am extremely upset that the company has not honored the pricing it committed to. Explanations of the reasons for my indignation are detailed below. On April 20, 2011, I received an estimate from Steven Carney, a sales representative of Nationwide Relocation, of $2,804.32 to move my possessions from Chicago, Illinois to Scottsdale, Arizona. The actual cost of the move was $3,625.56. There are two (2) issues which caused this discrepancy that Nationwide refuses to resolve as committed to by its company representative and documented in its "Binding Estimate Fee".. The most costly issue regards the Cost of Crating two (2) items. At the time of the sales call, Mr. Carney assured me that the estimate he provided was completely binding and would not change, based upon the inventory I provided. Additionally, Nationwide's estimate states "Estimate For Service – Binding". Furthermore, there is a $751 charge for a "Binding Service Fee" as a line item on the estimate . The inventory was identical to three (3) estimates I received from other moving companies that personally inspected my apartment. In fact, the actual number of items moved was less than originally submitted to Mr. Carney. During each conversation with Mr. Carney, I informed him there would be two (2) items which required professional crating. Each time he assured me that the cost for crating was included in the estimate, as is documented on the attached furniture list . He confirmed this fact to me in our last conversation on May 25th. However, according to Nationwide's customer service representative, Cheryl Jones, Mr. Carney later denied this fact. Three days before the move, May 23rd, Mr. Carney informed me to schedule the work directly with the crating company. Otherwise, he would call the company and they, in turn, would call me. I agreed to do so and repeatedly confirmed with Mr. Carney that Nationwide would still incur the cost of the packing service, as agreed to in all conversations and documents. When I spoke with the crating company he directed me to, PAR Services, they informed me that I had to pay C.O.D., as they do not bill Nationwide directly. I immediately called Mr. Carney back to inform him of this issue, provided him with the estimated price and reiterated that I expected the cost of crating to be deducted from the total cost of the move since I would be paying it directly. Mr. Carney phoned me back on May 25th, the day before the move, to inform me that Nationwide would not pay the crating charge as originally promised. Clearly, I was at his mercy due to the situation. The actual cost of crating was $682.20 . Given that I was told this the day before the move, I had no other option but to pay the charge and proceed. At that time, I told Mr. Carney that, despite his assurance of a "Binding Estimate" and that the cost of the crating was included in the estimate, he submitted a dishonest bid. Based on the total cost of the move, I would not have selected Nationwide as my carrier/broker. Had it not been so clear that the crating charge was covered in the estimate, I could attribute the discrepancy to an error or mistake on Mr. Carney's part. In which case, I would still expect Nationwide to honor the original "Binding Estimate". However, given the number of times this issue was discussed and documented on the original "Binding Estimate", I told Mr. Carney that I felt he defrauded me with a bait & switch sales technique. Based on the inventory that included two (2) glass tables with professional packing, I feel Nationwide should honor its "Binding Estimate" and refund the entire crating cost of $682.20. The lesser issue deals with two (2) services that were not performed. In discussing details of the move, Mr. Carney explained that my furniture would be a partial load on an 18 wheeler. I understood the implications, as I have experienced several long distance moves in the past. I told him that two of the other bidders indicated they would need a smaller shuttle truck to move from my inner-city condo to the long distance carrier. We discussed the need for the shuttle and I authorized the charge so as not to inconvenience the neighborhood. The actual vehicle that executed the move from pick-up to delivery was a typical 18' – 20' delivery truck. As the movers were in the process of loading the truck, I spoke with a customer service specialist from Nationwide (may have been Cheryl Jones) about the lack of need for the shuttle truck. She indicated that she could only remove this charge if the owner of the trucking service notified Nationwide that it was not used. The truck owner was on premise at the time and confirmed with Nationwide that they did not need nor use a shuttle truck for the move. Since the shuttle truck was not used, the charge of $251.72 should be deducted from the original estimate. Similarly, the movers did not make an additional stop, so the charge of $33.19 should also be removed from the original estimate. In fact, Mr. Carney discussed taking this charge off and may have done so. In summary, based upon the actual services provided and Nationwide's stated "Binding Estimate", Nationwide should reimburse me the amount of $821.24, as detailed below. The June 8, 2011 offer from Nationwide of $100.00 compensation is insulting and unacceptable. Actual vs. Estimated Cost of Move Actual Estimated Paid to NW - 4/23 $1,123.14 Original estimate $3,089.23 Paid carrier - 5/26 975.00 Less service not done: Paid carrier - 6/7 845.22 Shuttle -251.72 Crating charge 682.20 Stop-off -33.19 Actual Cost $3,625.56 Revised estimate $2,804.32 Actual cost $3,625.56 Less "Binding Estimate" -2,804.32 $821.24 My decision to use Nationwide was because it is a nationally recognized, established brand which committed to provide service for a "Binding Estimate". I would never expect such a reputed company to use such deceitful pricing tactics. At this time, I

They didn't show up on three days that they called and said they would.the day they did show up they were 3 hours late then for delivery I recieves a call yesterday saying they would be here today by noon and they just didn't show I had to call them to find out they changed the date to 2 days from now.i called costumer service I spoke to a superviser and all they could tell me that out would be documented and that I'm on my own.they expect me to just keep missing days of work until they show up this is the worst coming I could have picked I wish I had read the reviews on it. I figured of I could do the same job in afghanistan an we could keep on schedule how come these guys can't

PEOPLE KNOW WHOM YOU ARE DOING BUSINESS WITH THESE PEOPLE ARE CROOKS. THEY DO BUSINESS UNDER MANY NAMES LOOK FOR THEM ON THE RIP OFF REPORTS. THEIR OWNER ALDO DISORBO IS ON MANY RIP OFF REPORTS AS WELL! Rip off Report: http://www.ripoffreport.com/moving-companies/aldo-disorbo/aldo-disorbo-owner-of-various-5d32x.htm http://www.ripoffreport.com/directory/Nationwide-Relocation-Services.aspx http://www.bbb.org/south-east-florida/business-reviews/moving-brokers/nationwide-relocation-services-in-margate-fl-2700**** BBB Report: http://www.bbb.org/south-east-florida/business-reviews/moving-brokers/nationwide-relocation-services-in-margate-fl-2700**** Moving Reveiws links : http://www.movingreviews.com/company/Nationwide-Relocation-Services.asp http://www.pissedconsumer.com/?option=com_search&Itemid=38&searchword=nationwide+relocation+ http://www.consumeraffairs.com/movers/nationwide_relocation.html http://www.complaintsboard.com/complaints/moving-scam-c135733.html This company almost got me but literally almost gave them my credit card info then my dad sent me these links! Dont be another victim as i almost was!

Nationwide Relocation is a sham company preying on people based on internet site. A broker without trucks or scruples. They lied to us and made us wait for 3 days for a move that never happened. No return calls despite charging my credit card for the move. I have never had this kind of awful experience. We will be filing compliants with Better Business Bureau and the Department of Transportation. It was bad enough packing my late aunt's things for shipment, but to put our family through this terrible ordeal after we flew in for the move...run away from this company!